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FAQs

Here are answers to frequently asked questions:

What are your Christmas opening days/times for 2018?

Mon 24th Dec OPEN at Southfields 12:30pm
Tue 25th Dec CLOSED
Wed 26th Dec CLOSED
Thu 27th Dec OPEN at Furzedown, Tooting 10am
Fri 28th Dec CLOSED
Sat 29th Dec OPEN at Shaftesbury, Battersea 9:30am
Sun 30th Dec CLOSED
Mon 31st Dec OPEN at Southfields 12:30pm
Tue 1st Jan 2019 CLOSED
Wed 2nd Jan 2019 OPEN at Putney 10am
Thu 3rd Jan 2019 OPEN at Furzedown, Tooting 10am
Fri 4th Jan 2019 OPEN at Clapham Junction 10am
Sat 5th Jan 2019 OPEN at Shaftesbury, Battersea 9:30am
Sun 6th Jan 2019 OPEN at Putney 10am

How does my organisation make a referral to the foodbank?

Our foodbank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice, children’s centres and health visitors are just some of those who can make refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.

Where is my nearest foodbank centre?

Please go to the locations page to find the address and opening times of each of our foodbank centres. Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please contact us to find out how to get a voucher.

What’s in a typical food parcel?

A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits. Some foodbanks also provide fresh produce if they are able to.

Can the parcel be adapted to special dietary requirements?

Our foodbank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.

Will the food parcel cater for my whole family?

Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not SMA milk.

I have a baby, can you help with supplies of nappies and baby food?

Our foodbank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please let the foodbank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.

What if I can’t get to the foodbank centre?

Our foodbank may be able to deliver your food parcel to your home, especially if you have mobility needs or are unwell. Please discuss this with the agency that refers you and get in touch with the foodbank directly to discuss this.

 

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