Get Help

How to get help

If you need help from our food bank there are a few simple steps to follow, starting with getting a food bank voucher.

In order to provide the most appropriate help for your situation, we work with local agencies. If you’re struggling to put food on the table, they may be able to issue you with a food bank voucher

Local agencies can also provide long term support if needed to help you resolve what’s causing your crisis. Local agencies we work with include: Citizens Advice Wandsworth, Wandsworth Borough Council, schools, children’s centres, housing associations, GPs and health visitors, social services and other local charities like Age UK Wandsworth. Wandsworth Carers and Little Village.

 

1. Get in touch with us

If you don’t know who to ask for help, you can call or email our food bank. We can talk through your situation and put you in touch with a relevant local agency.

2. Get in touch with a local referral agency

During the coronavirus crisis, you may need to phone or email a local agency rather than visit them, as many places are temporarily closed to the public. They will discuss your situation and issue a foodbank voucher where appropriate. From 30 March 2020, they will email your completed voucher and phone number to the food bank office, and we’ll call you asap to arrange home delivery (rather than people coming to our food bank centres to collect food as usual).

If you can’t afford food, you can call 0300 330 1169 (open Monday to Friday, 10am to 4pm) to speak to Citizens Advice Wandsworth, a referral agency partner of Wandsworth Foodbank about getting a voucher. Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly. If you have any questions, please contact the food bank on the number on our contact us page.

You can also contact CA Wandsworth using this link: contact Citizen’s Advice Wandsworth Online

3. We’ll call you to arrange home delivery

All our centres are closed for the time being, because of coronavirus. Instead we’ll call you on the number you gave to the referrer, and arrange delivery to your door.

When we call, we’ll discuss any dietary needs you may have, and if you need items like nappies and baby wipes. We’ll also ask you if you’d like one our Foodbank Adviser Project advisers to call you,  for phone advice to help you resolve any problems with benefits, housing, employment or debt that are causing you to need to use the food bank. We look forward to speaking to you!

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

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