Get help

How to get help

If your income is too low to afford food and essentials, we're here to help

In order to provide the best help for your situation, we work with local agencies. If your income is too low to afford the food and essential you need, they may be able to issue you with a food bank voucher

*If you live in Wandsworth Borough, you can also apply for a crisis grant from Wandsworth Council, up to 3 times in 12 months. These are supermarket vouchers (approx £30 per person in a household) and gas and electricity vouchers for pre-payment meters (£10 on each). There are also other support grants available, like discretionary housing payments (to help with rent arrears) and community care grants (for white goods and essential furniture).*

Local agencies we work with include: Citizens Advice Wandsworth, Wandsworth Borough Council, schools, children’s centres, housing associations, GPs and health visitors, social services and other local charities like South West London Law Centres, Wandsworth Carers and Little Village.

If you’re not in touch with a local agency who can refer you to us, you can:


1. Contact Citizens Advice Wandsworth

You can call 0300 330 1169 to speak to Citizens Advice Wandsworth adviser (open Monday to Friday, 10am to 4pm). They’ll talk with you about your situation and refer you to us if needed. You can also contact them online

2. Call Trussell Trust’s free national helpline

If you can’t get through to local Citizens Advice, you can call the national helpline for free on 0808 208 2138 – and talk confidentially to a trained Citizens Advice adviser.  This helpline is open Monday to Friday, 9am-5pm (closed on public holidays).

Like local Citizens Advice, they can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

3. Get in touch with us

If you haven’t been able to get through to the local or national helplines above, you can call or email our food bank. We can talk through your situation and try to put you in touch with a relevant local agency.


What happens next?

All our centres are closed until September 2021, due to the pandemic. However, once we’ve received your online referral, we’ll call you on the number you gave to the referrer, and arrange to deliver emergency food supplies to your door.

When we call you, we’ll discuss any dietary needs you may have, and if you need items like nappies and baby wipes. We’ll also ask you if you’d like one our Foodbank Adviser Project advisers to call you,  for phone advice to help you resolve any problems with benefits, housing, employment or debt that are causing you to need to use the food bank. We look forward to speaking to you.

You can find out more here.

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